A personal injury claim is an opportunity.
We are the innovative strategic partner to insurers enabling them in becoming a leader in personalizing by digitalizing the personal injury claim domain; putting the customer and claimants at the heart of the claim
Introduction
For many insurers, a customer’s claim is often only seen as an expense. Accordingly, it has always been important to minimize claims payments and benefit process costs. The extent to which the customer’s needs play a role in this is – if at all – a secondary consideration.
In a world where almost everything is available at any time, transparency and access to information is an essential success factor. If an insurer integrates the customer into claims processing, customer satisfaction is automatically increased.
Our strategy
Transforming the value proposition: Clients expect more
Claims are the ‘moment of truth’ for clients, who discover the true value of their insurers at the most-vulnerable moment of the relationship.
Claims also represent one of the few opportunities for insurers to deliver a positive client experience, build client loyalty, and collect valuable data to improve operations and client service.
Mission
It is our mission to turn every customer or claimant with a personal injury claim into a loyal lifelong ambassador by personalizing the claim process through digitization.
Vision
Our goal is to be the leading and most innovative partner delivering and maintaining customer first and personal digital solutions, enabling fast, accessible, (mega) simple, scalable and secure personal injury claims processes become reality for all parties involved.
Process
For us, partnership is the key to success
We love working with our clients in genuine partnerships, sharing ideas, and creating the best results together. We take pride in simply delivering on the promises we make. For us, that means: going the extra mile when you need it, being helpful at all times, and making the process of working together easy and fun.
Find out here how we efficiently and effectively create the software for yourorganisation and customer
With our range of proven modules, we configure the main functionalities of the platform or portal in no time. So you’ll have 80% ready in 20% of time.
Our experienced designers and developers develop additional custom-made software to create real added value integrating the designated customer personal injury claim into other claim journeys and adjusting the API to the core claim administration.
We provide state of the art hosting, security, maintenance, support and further development. With our growing range of modules, your organization's innovation gains momentum.
Benefits
The "moment of truth"
There are many benefits to working with DCSolutions. We simply provide sustainable value, not only for insurers, policyholders and claimants, but also for external (care) providers.
- Great customer first claim journey
- Anytime and anywhere access to the actual claim status
- One simple and logical proces and overview
- Personal and trustworthy process
- Safe and secure information sharing
- Fast time-to-market
- White- and privatelabel platform
- Easy embeddable with any claims administration system
- Scalable cloud platform
- Increase customer loyalty and satisfaction
- Smoother settlement through seamless customer interaction at every stage of the customer claim journey
- Comply with the latest information and security requirements and GDPR
- Continuously improvement of the customer journey with our golden data insights
- 24/7 and realtime access to claim status, anywhere
- Monitor the claim, set deadlines, and avoid unnecessarily delaying the case.
- Safe and secure exchange confidential information and elimanate the risk of data leaks
- Logical authorization flows to serve the interests of claimant and insured
Data-driven claim solutions
There is no time to "wait and see"
Our labels enable the foundation and solutions for the perfect 'claim customer contact journey'. Our labels are the equivalent of our various “white- and private label” modules and offer various solutions. The available modules have been developed in close cooperation with the market and knowledge partners.
Claim360
Claim360 is the foundation of our Solution Hub. Thanks to flexible APIs, data can be easily accessed and shared with other portals and platforms.
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Azori
Discover Azori, the powerful Customer Facing Solution Hub SaaS-platform from DCSolutions. Available immediately or customized to your needs. Azori offers a seamless and fast solution, where innovation and ease of use come together for an exceptional customer-focused experience.
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Letselschademanager
Letselschademanager is the largest Multi Sided Platform in the Netherlands for personal injury (both B2C as B2B) connecting claimants, customers, insurers and if needed solicitors.
There's no business model behind the platform as it's DCSolutions' showcase for personal injury claims, providing a comprehensive SaaS solution designed to enable insured, claimants and insurers to easily navigate the complex and highly regulated claims landscape and merges loose, messy processes, e-mails, and files into one digital environment where technology and people meet each other in a perfect balance.
Go to website"Tomorrow’s winners will be the insurers that quickly overlay their modernized claims platform with digital propositions that concurrently deliver greater outcomes of experience, effectiveness and efficiencies."
Settle claims fast, & build trust with your customers (claimants)
