The new standard in complex claims handling

From bodily injury to disability. We streamline injury and income protection claims for insurers in Europe, as a layer over your existing systems.

Request a demo Our solution

Time reallocated to clients

+50%

Admin time

-80%

Paid by John

Compensation successfully processed

Claim filed on 15/06/2025

Submitted by John

Shared with relevant parties

Insurers, Healthcare Providers & Legal Representatives

Immediate ROI from day one
ISO certified
GDPR compliant
24/7 processing
99.9% uptime
Hosting in the EU (NL/DE)

The hidden consequences of an unclear claims process

Claims handlers spend half their working day on administration instead of on the injured party. Management lacks oversight. Claimants don't know where they stand. Here is what that leads to.

Chaos and delays

Scattered emails, Excel lists and partner portals from another decade. Case files go missing, deadlines are missed, and nobody has the full picture.

Invisible costs

Legacy systems demand maintenance while blocking innovation. Every change requires a release. Every integration requires a quote. Ask what claims IT spent on maintenance last year, and what on new value.

Dissatisfied customers

Injured parties call for updates that aren't there. Trust evaporates, complaints rise, ombudsman cases increase. Transparency is no longer a luxury, it is an expectation.

AI in claims handling

AI on a fragmented process mostly gives you a faster mailbox.

When the claimant, their representative, the medical adviser and the insurer each apply their own AI to a process that runs on email and attachments, the traffic gets faster and heavier, but the file still sits in six places. We start the other way round: first one file for the whole chain, then AI that takes work off the handler and hands back control.

One file and one truth for every party
Deadlines, tasks and documents run by themselves
AI prepares, the handler decides

How we give handlers control with AI

From chaos to control with The new standard

We bring all parties, data and communication together in one layer on top of your existing systems. No rip-and-replace, no black box. What emerges is real-time oversight, claims handlers in control and an injured party who knows where they stand.

Grip on your process

One working environment for the entire chain. Management sees what is going on, handlers see their case files, claimants see their case. Everyone sees what is relevant to their role, nothing more.

Work faster and smarter

Administrative and repetitive tasks are automated. Notifications, status updates, document routing and reminders run by themselves. Claims handlers keep time for the work that requires their expertise.

Secure and compliant

ISO 27001:2023, GDPR by design, DORA-ready, aligned with local claims codes such as the Dutch GBL. Every automated action is logged. Every decision stays with a human.

All parties on the same page

Every party gets exactly what they need to work together on fast, error-free claims handling.

For claims handlers

One workplace for case file, communication, documents and tasks. Routine work runs by itself, smart workflows direct attention where it is needed. Less typing, more thinking.

For customers and claimants

A case file that explains itself. Status, next step, what we need from you. 24 hours a day, in plain language. No waiting for a call-back promise.

For partners and experts

For medical advisers, insurance physicians, occupational experts and reintegration agencies. Secure access to exactly the documents you need. No email rounds, no loose uploads. Your report lands straight in the right case file.

Our solution

Measurable results that make an immediate difference

Higher customer satisfaction

Transparency and clarity strengthen trust. NPS increases of twenty to thirty points are the standard after implementation

Faster processes

Shorter lead times, lower handling time per case, higher intake completeness. Every step measurable, every improvement demonstrable.

Full compliance

ISO 27001 certified. GDPR by design. DORA ready. Full audit trail per case and per automated action.

Lower costs

Less manual work, fewer errors, less chain communication. Handling costs per case fall measurably, and you can scale up without growing the team proportionally.

Ready for AI

A streamlined process is the foundation for AI. Your own AI or our Claimassistent builds on that foundation, within defined guardrails and with human control retained.

To AI solutions

Live within a few weeks

Our 80/20 approach speeds up implementation without sacrificing customisation. Eighty per cent comes from field-proven modules. Twenty per cent we fill in together, in co-creation with your team.

80% Configuration

Modules for intake, assessment, communication and reporting are ready to go. We activate what fits your claim type and your process. Not a development project, but a configuration project.

20% Customisation

The parts that are truly unique to your organisation we build together. Integrations, workflows, custom reporting. Always on Claim360 as the foundation, so maintenance stays simple.