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Frequently asked questions
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Do you replace our current claims or policy systems?
No. Claim360 is an orchestration layer that runs on top of existing systems. We connect via API to legacy policy systems, claims administrations and more. No rip-and-replace, no two-year programme.
Is Azori mandatory?
No. Azori is an optional user environment on top of Claim360. If you already have your own working environment, we connect Claim360 to it. If you want to start out of the box, Azori offers that option in your own house style.
What do you mean by co-creation?
Your team and our team set up the solution together. We bring the platform, the modules and the domain experience from previous implementations. You bring your own processes, rules and customer context. No handover, no delivery-and-done. A shared journey with shared responsibility.
How long does an implementation take?
First pilot live in 8 to 12 weeks. Full roll-out typically 4 to 9 months, depending on scope and the number of connected chain parties. We use the 80/20 approach: 80% through configuration, 20% through customisation in co-creation.
How does this fit an insurer with many outsourcing partners?
That is where we excel. Claim360 as an orchestration layer lets external assessment agencies, recovery partners and medical advisers work securely with your core systems, without needing access to them. One standardised exchange layer, for all partners.
Do you work with AI?
Yes. We can use your own AI solutions, those of your or our partners, or our own Claimassistent, the AI assistant for claims handlers within Claim360. The Claimassistent supports case summaries, draft communication and flagging. Every step is explainable, every decision stays with the claims handler. We will communicate more broadly about the Claimassistent once the first measurable results can be shared.
How is the price determined?
Based on the number of cases, the number of connected chain parties, and the modules you activate. No per-seat pricing that penalises scaling up. Request a conversation for an indication.