DCSolutions is live in the United Kingdom
Since September 2026 DCSolutions has been live in the United Kingdom. We work for insurers on two lines of business: personal injury and income protection. What we deliver is one layer over the system you already have.
What we do
A personal injury or income protection claim never belongs to one party. Around one claimant work a solicitor or an adviser, a handler or claims assessor, medical experts, rehabilitation providers and, in group cover, the employer. Inside the insurer the process runs. The work sits before it, between and after: in email, attachments, phone calls and retyping.
That is where we start. Claim360 is the orchestration layer over the existing core system. It connects the chain and keeps one file for insurer, chain partners and claimant. Roles, permissions, deadlines, tasks and payments run across the core system, and what has to go back goes back to the core. Your core system stays in place.
Because that layer connects the insurer with parties who require independence from the insurer, only an independent party such as DCSolutions can deliver it.
The portal, the agents and the human
On Claim360 runs Azori, the self-service portal in the insurer's brand. The claimant notifies in fields, follows the file and sees the next step. Solicitors, advisers and chain partners work in the same file, each with what their role needs. Medical information is only for those with the rights.
Then AI. The Claimassistent reads, checks and prepares: summaries, triage, signals, drafts. You can also use your own model, or a partner's, through Claim360 as the gateway. The handler sets the limits and decides. A human always decides on benefit and return to work.
The agents do the paperwork. The people do the contact.
Two lines of business
- Personal injury. From notification to settlement in one file: claimant, claimant solicitor, medical expert and handler together, deadlines monitored. See personal injury in one file.
- Income protection. From sickness notification to return to work: claimant, claims assessor, doctor, occupational health, vocational rehabilitation and the employer or adviser in the same file. See income protection claims in one file.
How we start
Small and at the base. One portal for one claim type, next to what you have. Then the chain, then AI. The first pilot is live in 8 to 12 weeks.
Security is part of the base. We are ISO 27001:2023 certified, work GDPR by design and are DORA-ready. Hosting is in the Netherlands, within the EU.
What we stand for
Our mission: a new standard in claims handling, in which everyone is in control and trust comes first. Through collaboration and people-centred technology, we give everyone insight. This turns every claim into the opportunity for an efficient, fair and personal journey.
Our vision: a claim is no longer a struggle or a hassle, but a smooth, shared journey in which the customer or claimant is in the driver's seat. With people-centred technology we connect all parties and give everyone insight. That is how trust becomes the norm.
Read more
We set out our view on agentic AI for the UK market in two visions: Agentic AI in personal injury and Agentic AI in income protection. How the AI works is on AI solutions.
Would you like to see what this looks like in your own chain? Get in touch.